Frequently Asked Questions

Ordering & Delivery

Q: How can I place an order?

A: You can place an order online 24/7 through our website. If you would like to place an order over the phone, please give us a call during business hours at (562) 592-2610, and a member of our team will be happy to assist you.

Q: What information do you need to place my order?

A: We'll need the recipient's name, delivery address, phone number, card message, and standard billing information. All information is kept private and secure.

Q: There is a mistake on my order. Can I make changes?

A: Yes! Please call us as soon as possible at (562) 592-2610, and our team will be happy to update your order whenever possible.

Q: Are you still delivering today?

A: Same-day delivery is typically available for local areas until 1:00 PM.

If same-day delivery is unavailable online, please give us a call, and we'll do our best to accommodate your order.

Q: Can you deliver in the morning?

A: Yes! You can select Express Delivery at checkout for an earlier priority delivery window.

Please note that during major holidays, including Valentine's Day and Mother's Day, we cannot guarantee specific delivery times.

Q: What if no one is home when you deliver?

A: If no one is home, our driver will safely leave the arrangement at the front door after knocking and will notify the recipient that a delivery has arrived.

Q: Do you deliver to hospitals?

A: Yes! Before delivering, we'll contact the hospital to confirm the recipient is able to receive flowers. If there are any issues, we'll keep you updated.

If possible, please include the recipient's room number and floor when placing your order.

Delivery Pricing & Policies

Q: Is there a minimum for delivery orders?

A: Yes. Our minimum for flower and plant deliveries is $65, excluding the delivery fee.

Delivery fees vary based on the delivery city and ZIP code.

If you'd like your order delivered within a specific time window, we offer Express Delivery for a small additional fee.

Orders over $250 may also incur an additional delivery fee due to the size, weight, and extra care required to safely transport larger arrangements.

Flowers, Products & Services

Q: Will my flowers look exactly like the picture?

A: Our photos represent the overall style, color palette, and feel of each arrangement.

Because flowers are seasonal and availability changes, substitutions may occasionally be necessary. Any substitutions will always be of equal or greater value while maintaining the overall design.

If there are specific flowers or design elements that are especially important to you, please leave a note at checkout or give us a call before placing your order.

Q: What are Devynn's signature floral styles?

A: At Devynn's Garden, we don't believe in limiting ourselves to just one floral style. Every customer has a unique vision, and each of our designers brings their own creativity and personal touch to every arrangement. From timeless and classic to modern, garden-inspired, whimsical, or elegant, our talented team can create designs to fit a wide range of styles and aesthetics. We believe that's one of the things that makes Devynn's Garden so special.

Q: Does Devynn's offer flower subscriptions?

A: Yes! Whether you're treating yourself or sending flowers as a gift, we offer weekly, biweekly, and monthly floral subscriptions that can be customized to fit your needs.

Q: Can I schedule recurring floral deliveries for my business or office?

A: Absolutely! We work with businesses, hotels, restaurants, offices, and more to provide recurring floral arrangements that keep their spaces fresh and inviting.

Q. Does Devynn's Garden offer private floral design or flower arranging classes?

A: Yes! We'd love to create a private floral design experience for your group. Whether you're interested in hosting a class at our Seal Beach patio or at your own home, business, or event venue, we'd be happy to discuss the possibilities.

To inquire about a private class, please email us at DevynnsGarden@gmail.com

Q: How should I care for my flowers or plants?

A:

Fresh Flowers

• Keep arrangements out of direct sunlight.

• Refresh the water daily.

• Trim the stems every few days for maximum vase life.

• Remove any leaves from water 

Plants
Allow the soil to dry before watering. When you do water, thoroughly soak the soil and allow any excess water to drain.

Orchids & Succulents
Water lightly about every 10 days. A single ice cube works well for orchids. Overwatering is the most common cause of damage.

Returns, Exchanges & Satisfaction

Q: What if I'm disappointed with my flowers?

A: With over 30 years of experience, we always strive to exceed your expectations. If you are unhappy with your floral arrangement for any reason, please call us within 24 hours of receiving your order at (562) 592-2610, and we'll do our best to make it right.

Q: What is your return and exchange policy?

A:

Boutique Gifts
Items other than flowers and plants may be returned within 14 days for store credit or an exchange. Items must be unused, unworn, and accompanied by the original receipt.

Plants
All plant sales are final and cannot be returned or exchanged.

Fresh Flowers
If there is an issue with your floral arrangement, please call us within 24 hours of receiving your order so we can make it right.

Private Events

Q: Does Devynn's Garden host private events?

A: Yes! Our beautiful Seal Beach patio is available to rent for bridal showers, birthdays, baby showers, corporate events, celebrations, and more.

To learn more about our event space, view photos, submit an inquiry, and browse our Private Event FAQs, visit our DG PATIO page.